IBM Watson Assistant for Health Benefits can answer real-world member healthcare questions quickly and easily, in natural language. The solution integrates your health plan data, benefit information, cost calculation, and artificial intelligence to help you deliver an informed conversation regarding benefit coverage, out-of-pocket costs and more. Watson Assistant for Health Benefits is designed to understand and incorporate complex benefits eligibility and coverage logic to a conversational model, enabling more natural and accurate responses, which enhances the member experience.

In this whitepaper we will go in-depth into the purpose, architecture, scope, activities, and benefits of this solution and why your company should consider adopting this technology today so you can leverage AI to help transform the member and call center agent experience.