Case Studies
Improving Passengers' Experiences with Coeus
Easing Information Access for Passengers, Visitors, and Agents
Automating call center responses to improve Customer Experience
Applying Customer Experience Design Principles
Alleviating Stress in Your Call Center Operations
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Improving Passenger Experiences with Coeus
As customers are less restricted by channels, organizations must follow suit. Supporting increasingly fluid and hybrid customer experiences will require more flexibility in terms of managing technology and human resources. Organizations will shift from focusing on customer experience across channels to focusing on effectively serving customer needs across three interaction modes: self-service, automated, and person-to-person.
Coeus combines a customizable, easy-to-use interface with AI to provide the experience your customers demand.
Easing Information Access for Passengers, Visitors, and Agents
Over half of consumers say that the main reason they cannot resolve an issue on their own is because there is too little information online. By using AI, Coeus can access more of your knowledge content in a rapid way to quickly return that information to your customers in easily understood wording in their own language.
Click here to learn more about Coeus or contact a DFS representation directly to discuss how we can assist you.
Automating call center responses to improve Customer Experience
Coeus will comb the information across the sources and provide it back in one seamless response. The ease of use of our user-friendly interface and multi-system access via one inquiry makes training new agents faster, resulting in less training time and faster hire-to-productive use for agents. Through interaction with your call center and customer service agents, Coeus will:
- Reduce training time for new agents
- Decrease call times leading to shorter wait times
- Orchestrate the use of existing systems
- Provide a solution in as little as 6 weeks
Applying Customer Experience Design Principles
DFS has created a platform on top of IBM Watson Assistant and Watson Discovery to relieve these issues. To implement our application for the best results within your company, we begin each implementation with a Design Thinking Workshop. During the workshop, we bring in those stakeholders who deal directly with your customers. If you wish, we can include some target customers. We explore current pain points and future expectations based on the customers’ needs. We feel very strongly that the voice of the customer must be heard before we do any set-up or build of Coeus to provide the optimal results for your company’s success in the customer service experience.
About Coeus AI Assistant
