Case Studies

Improving Passengers' Experiences with Coeus

How a Digital Person can be your Airport Ambassador

Easing Information Access for Passengers and Agents

Improving Passenger Experiences with Coeus

As customers are less restricted by channels, organizations must follow suit. Supporting increasingly fluid and hybrid customer experiences will require more flexibility in terms of managing technology and human resources. Organizations will shift from focusing on customer experience across channels to focusing on effectively serving customer needs across three interaction modes: self-service, automated, and person-to-person. 

Coeus combines a customizable, easy-to-use interface with AI to provide the experience your customers demand.

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How a Digital Person can be your Airport Ambassador

Easing Information Access for Passengers and Agents

Over half of consumers say that the main reason they cannot resolve an issue on their own is because there is too little information online. By using AI, Coeus can access more of your knowledge content in a rapid way to quickly return that information to your customers in easily understood wording in their own language.

Click here to learn more about Coeus or contact a DFS representation directly to discuss how we can assist you.

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Learn more About Coeus AI Assistant

Coeus is an AI-enhanced virtual assistant that handles routine to complex inquiries for your customers, business partners, employees, and call center agents. Those questions that require a greater level of nuance and insight can still be escalated to the right people in your organization. Coeus integrates with your business systems and knowledge repositories to provide in-depth and consistent responses using natural language, allowing interactions based on your users’ preferences and devices. Coeus provides a rich customer experience while reducing operational costs and expanding safe, virtual interaction with your business.